Frequently Asked Questions

How do I contact customer support?

If your order arrives damaged, please get in touch with our customer support team immediately with uncut videos of the damage and your order details. We’ll arrange a replacement or refund as soon as possible.

Once your order is shipped, you’ll receive an email with a tracking link. Click the link to track your order in real time (If Possible From Your Side). You can also track your order directly from your account on our website.

You can change or cancel your order within 12 hours of placing it by contacting our customer support team. After 12 hours, the order may already be processed and ready for shipment.

We offer standard, express, and same-day delivery options. The availability of these options depends on your location and will be shown at checkout. [Please click](/delivery-shipping-information) for more information.

Standard delivery typically takes 2-7 business days. Same-day delivery is available in select areas if the order is placed before the cut-off time. [Please click](/delivery-shipping-information) for more information.

To check your order status, log in to your account on our website and go to ‘My Orders.’ You’ll see updates about your order’s progress, from processing to shipping and delivery.

‘Processing’ means we have prepared and shipped your order. This includes packing the items and organizing the necessary shipping arrangements and shipping.

Yes, we ship internationally to select countries. Shipping times and costs vary based on the destination. You can see shipping options and costs at checkout.

We do our best to accommodate preferred delivery dates. Please reach out to customer support when placing your order to see if this can be arranged.